Delivery & Returns
All goods (including orders of multiple items) are shipped within the UK via Royal Mail 1st class, or an alternative courier service for larger orders such as UPS.
A flat rate of £3.00 operates on all to all orders under £15.00, all orders above this are shipped free of charge.
A flat rate of £8.00 operates on all goods (including orders of multiple items) to Ireland and Europe and of £11.50 on goods (including orders of multiple items) to USA, Australia and all other worldwide territories. This is a Royal Mail service, or an alternative courier service for larger orders such as UPS. Customers will be advised of the tracking code at the point of dispatch.
We dispatch to the shipping address that you supply when placing an order. We aim to process and ship goods as quickly as possible and within three business days.
Plain Paper Co is not responsible for local or international shipping delays such as holidays, strike days, or customs delays.
Plain Paper Co is not responsible for any additional customs duties or taxes (please note orders to the EU will incur VAT and postal service admin charges upon delivery which are the buyers responsibility).
Returns & Refunds
If for any reason you are not happy with your purchase, it has been lost or damaged in the post, or you made a mistake when placing your order please contact us at firstname.lastname@example.org as soon as possible.