Delivery

We send our orders via a tracked delivery service with Royal Mail. Shipping to UK mainland addresses is free for magazines or when you spend £30.00. For orders under £30.00, tracked delivery to UK mainland is £4.00.

A flat rate of £8.00 is charged for delivery to Ireland and Europe. Deliveries to the USA, Australia and all other worldwide territories start from £12.00, depending on the weight of the parcel.

Please note that international orders may incur customs charges. Plain Paper Co is not responsible for any additional customs duties or taxes (please note orders to the EU will incur VAT and postal service admin charges upon delivery which are the buyers responsibility).

Returns & Refunds

If for any reason you are not happy with your purchase, it has been lost or damaged in the post, or you made a mistake when placing your order please contact us at hello@plainpaper.co as soon as possible.

We aim to resolve and/or provide a refund by the original method of payment within 10 working days. Once processed, debit card/credit card refunds can take up to 5 working days to appear in your account.

If required, we'll provide details of where and what information is required to return your order to us.

All we ask is that you do this within 30 days of receiving your order.